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Berlin

I’m planning a move to Berlin

I’m moving to Berlin for a year after what feels like a lifetime in San Francisco. Pivotal Labs is opening a new office in the city where East meets West. I’m going to help work with clients, hire designers, get our name out in the community, and setup the office.

It’s easy to be blinded by the sexiness of moving to a cool city and overlook the work it takes to make a new office feel natural and comfortable in just a year. But that’s the challenge and I’m game.

Of course, I’m wildly excited. I’ve been to Germany several times with my family and I spent some time in Berlin nearly a decade ago. That pic above is me with my favorite part of Berlin: Doner Kebab.

Everyone tells me the city has changed so much since then. It’s a place that’s always changing, with people coming in and out, with wonderful reasons to love it, and real city problems that are hard to solve. But if anything, that sounds a lot like San Francisco. Living in the United States, and on the West Coast no less, is quite isolating. I’m moving to be closer political world in Europe and closer to the Middle East, Africa, and even parts of Asia. I want to be immersed and engaged in world affairs.

I hope I’ll evolve my design philosophies. As a minimalism enthusiast, I want to live and breath the less is more philosophy where it’s the norm not the exception. I want to practice training up a small design team. Someday I think I’ll be a creative director or do something like help run a design shop. I want opinions and practice doing that. And this goes without saying, but I’m going listen to electronic music a lot.

This move is not to escape my life in San Francisco, start over, or eat-pray-love reinvent myself. I just have a few things I want to learn and Berlin is the best city for me to do that.

But, the transition period is chaotic. Here’s the minutia about what I’ve been thinking about:

  • Am I making a sound and thoughtful decision if I really, actually want to pick up my personal life for my work? I’ve always prided myself on coming to San Francisco for music, people, art, nature and great work opportunities. It personally struggled with moving to a creative city also facing gentrification since I’ll primarily coming as a tech person.
  • Will my work visa come on time?
  • What’s it like there with so many refugees in the city? Is Berlin safe? Is it less safe for Indians?
  • What stuff do I want to bring with me? If I don’t need it in Berlin, do I need it at all? So I sold my car, my bike, and donated lots of personal belongings. It was a true konmari.
  • What will it be like having a new manager?
  • Who else is going to Berlin? Do I want to work with them? Do they want to work with me?
  • How much will I miss San Francisco’s everything-on-demand conveniences?
  • What’s the right phone plan for me? Will I fall off the face of the earth without my US number?
  • Do I need to change bank accounts?
  • What’s healthcare like abroad? I had to put a rush on getting my wisdom teeth out.
  • How does my roommate feel about my move?
  • What do I want to do with my mail?
  • When should my family visit?
  • Will too many people visit? Will no one visit? Will I have time?
  • Where do I want to live? Will I like the choices offered by the relocation company?
  • What kinds of designers do I want to hire in Berlin?
  • What’s the best way to transfer the designers who report to me to their new managers?
  • How the heck am I going to keep doing the work I need to do locally so I have a good exit?
  • Am I really prepared for Berlin winters?
  • When will I have time to learn German?
  • Will I make friends? Will I enjoy dating?
  • I have too much to do right now, do I have time to go to the gym?
  • Who do I need to spend time with before I go? Is there time to get together once more?
  • I’m going to do a lot of things solo for the next year. Is that ok?
  • I’m going to miss home sometimes. Is that ok?
  • I’m going to love it! Will I love it too much? Will I want to stay forever?
  • What am I forgetting?

The list obviously goes on. I’ve done two other big moves in my life (first for college, then to San Francisco). I’ve worked in London and Tokyo. Joining a foreign professional environment is exciting but also hard. There are a lot of cultural norms to learn quickly while also trying to the job like a local. But it’s great and I keep re-learning people around the world are good, kind, and want to help. At this point, it’s been so much work and planning, I’m ready to be there already.

Ok! Let’s go!

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Categories
Design

Work: how to get it when you haven’t done it

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The beginning of a design career is so hard. You have good taste, huge potential, and you’re even scoring a few exciting interviews where you’re an obvious culture fit. But they say you’re too junior, need more experience, and should get back in touch after you’ve done more work. But how will you get more experience if that’s exactly the thing blocking you from getting hired? I’m here to help!

 

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Categories
Design

Work: how to get it when you haven’t done it

1-OcDteRnJ2OWG1bEbgUnG6Q
The beginning of a design career is so hard. You have good taste, huge potential, and you’re even scoring a few exciting interviews where you’re an obvious culture fit. But they say you’re too junior, need more experience, and should get back in touch after you’ve done more work. But how will you get more experience if that’s exactly the thing blocking you from getting hired?

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Categories
Travel

What managers can learn from Burning Man

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I like having control. I’m good at anticipating what will happen and planning accordingly. So I practiced taking responsibility for my actions while letting go of the outcome this year. Burning Man is like the Project Manager Olympics because the weather, schedules, comfort, workshops, friends, and music are unreliable. It makes the job nearly impossible and yet essential for survival. This post is for worriers, control freaks, or anyone who has to manage events, people, projects, or manage themselves. It’s hard to let go.

This year at Burning Man was wonderful because it wasn’t amazing or transformative and it didn’t rock my world. I went in and came out knowing I’m in a good place these days. I practiced letting go of micromanaging myself and my future experiences. It was very cold and dusty, but I had a nice time. I think I’ll do it again.

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We built our shade structure five times. The wind tore it down five times. When the dust kicked up all we could do is watch the wind shred apart our shelter pick ourselves and it up again.

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By the third storm we had at least made it through our big Tutu Tuesday party. The temporality of Burning Man continues to teach me how anticipating everything that could happen takes me away from what is happening. I love this photo of my camp totally unposed goofing around loving each other. I learned to lay on the grass, happily gaze up into blue sky peeking between the jewel toned wind jammers and let my mind wander. At any moment another dust storm could come to take it all away. What a shame if I had spent all the calm moments worrying about losing it. So we had some fun.

The moment before the camera clicks, when a draft is still being written, and just before something is launched is less composed far more interesting. I learned to pay attention to the moments of transition. These are the moments that serve as a window into how things are. It’s very important to find stillness. But if we only paid attention to what’s happening when things are quiet, we would miss what’s happening at all.

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I was supposed to leave Burning Man early but ended up on the Playa for 9 days. I had an important wedding in Chicago Labor Day weekend and no way out of Burning Man. I ponied up a lot of cash and pretty complex logistics to get myself from the dust to her ceremony. I anticipated possibly losing my mind at Burning Man and scheduled my itinerary down to the minute: when to set the alarm, when to leave the hotel room, when to call the cab to the airport, when I need to be at the gate. I actually drove myself pretty nuts pulling to together, but I was determined to get in a full burn and make it to the wedding. The dust had another plan.

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On Wednesday my friend and I went for a bike ride and the strong winds took us to the Planetarium at the edge of the Playa. The weather never died down and we biked against the wind home. It was so rough I threw my back out. I found someone with cell service, texted my mom to tell the bride I couldn’t come. I felt embarrassed for micromanaging myself an exodus plan that ended up not mattering. Immobile, I was carried into our dome and for two days stared at the sticker on the ceiling with a cartoon pickle saying “Dill with it.”

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No cellphone, no book, and nothing really to do. When I could finally lift my head, I could peer out the window of our dome and watch Burning Man happen around me.  I came to enjoy being bored at one of the most interesting places on earth. I listened to art cars come and go and snippets of odd conversations while drifting in and out of naps. And every so often calling out something strange into the megaphone. Burning Man is actually a wonderful place to be injured. You have a community of smart, kind friends and strangers who also have time and desire to help.

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I let myself let go of my guilt for missing such an important wedding. I let go of all the parties I missed, art I didn’t see, strangers I never met, and friends I never got  to visit. On Friday I went out for my only night of dancing and found all the things I let go of. Burning Man has shaped the who is in my life and how I live it. It wasn’t life changing, it wasn’t incredible, nor transformative.

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The Playa is no longer a place for me to to figure things out, that’s what living my life is for. The conditions of the playa create circumstances that help me see myself and the nature of Burning Man itself lets it be a benchmark in time. It’s a marvelous place for reflection.

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I’m designer, manager, and organization enthusiast. I care a lot about how things come together and how the play out. You can’t hold onto a dust storm and tell it when and where to show up. So when it comes, and it will come, I may just let it come and then let it go.


More lessons from the Playa

2014 What burners can learn from not going to  Burning Man
2013 What families can learn from Burning Man
2012
What small teams can learn from Burning Man
2011 What designers can learn from Burning Man

Categories
Design

When your brand isn’t broken: elegant error handling for sites with red logos

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The most evocative, emotional, and intense hue on the spectrum is also the hottest in temperature. It stands out brightest on an interface making this color an attractive option for both logos and error messages. Working with AAA, Macy’s, Toshiba, and Twilio helped me see how users can create anegative association between the brand and making mistakes when both components are red.

I don’t have an easy solution for you. But after dealing with this problem over and over again, I hope this post will help you think more carefully about color, messaging, and placement in a way that fits your brand.

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Categories
Design

Machine Learning for Invisible Design: Airbnb’s engineering conference

Trust, personalization, and data were the three themes outlined Airbnb’s Openair engineering conference’s opening talk. The event followed two tracks: Machine Learning and Global Scale. So what’s a kindly designer doing somewhere like that? I’ll tell you.

I believe the future of technology will be invisible, less interfaces, smarter computers, and more face-to-face time. Perhaps physical, perhaps digital. So it makes sense the home sharing travel company would create a conference about scaling human connection. It’s all about the systems designed behind the experience that help people spend more time together.

I went to Openair to broaden my understanding of what is possible so I can build better services for people. I wanted to improve the quality of my technical conversations with developers. Naturally, I also wanted to peep at their branding collateral and interior design: it was on point and cozy like a home. I’m also focusing my attention on smaller conferences and festivals for more niche experiences that go deeper instead of wider. This one was a homerun.

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Categories
Travel

Buenísimo Buenos Aires

Here’s a late night city bright in color, rich in food, gritty about art, with music that goes on for for days and days. It looks like a mishmash of Lisbon, Berlin and Paris but costs like Milwaukee.

I went to Argentina for a wedding in Rosario and stayed in Buenos Aires for another week and a half. I couldn’t think of too many friends who had been to Argentina, but when I asked Facebook for tips, essays of recommendations came in. I loved it there and it seems like other people do too.

So, why doesn’t this city doesn’t get more praise? Well anyway, here’s mine.

But first, some quick business talk.

Bring Cash

Some Argentines save their money in US Dollars instead of Pesos because it’s a more stable currency. So it’s understood American travelers will trade their currency on the illegal but tolerated exchange rate of 13:1 instead of the official rate of 8:1. My Airbnb host helped me out with this but I kid you not my friend traded his dollars for pesos at the Blue Dolar rate at a Western Union. The point being, you’ll be able to find someone. This does mean you’ll have a lot of cash with you, so make sure where you’re staying has safe to lock up your money.

Art

The Graffitimundo Street Art Tour is my only must-do event in all of Buenos Aires. Sign up for the Palermo (North) tour on your first day in the city. You won’t know what to do yet anyway, so just do this. It’s the perfect introduction to the social-political context of BsAs, the tour is in English, it funds artists, and will change how you see the city during the rest of your visit. I loved it so much I later signed up for the South tour of the murals, plus you get to go to the ‘hood. If you can, get a tour with Ana.

If you do go on the South Tour or visit La Boca, give yourself 30 minutes to visit the hipster Proa museum beforehand. Their website says they’re closed on Monday but it was open the Monday I went. It’s lovely and seems like the only other thing worth doing out there.

I tried to go to Banchero Pizza for lunch but it actually was closed. So I got an overpriced pizza on the colorful street and watched some tango dancers. It was really touristy and pretty cute.

But if you’re hungry for an art museum, the MALBA curators have their act together. It has great light, good flow and left me feeling floaty and spacey when I left. There’s a Frida Kahlo there and lots of experimental pieces. Save some time for the museum store, the Blue Dolar exchange rate made this a great place for gifts.

The Recoleta cemetery is fantastic. It would be a shame to come all the way to Buenos Aires and not stroll through here. It’s not too far from the Evita Museum which is quality and surprisingly huge. It’s worth visiting if you’re in the neighborhood but I wouldn’t recommend making the trip for it specifically. She had great high heels.

And speaking of high heels, bring them for a tango class at La Catedral, an old flour factory. Tuesdays are a great night to just watch people dancing and classes seem to run most nights. My friends said the times of the classes on the website are not reliable, so I recommend contacting them or asking in person. It’s foreigner and tourist friendly without being gimmicky. That being said, the sidewalks are uneven which might explain why I only saw women in flats for platforms. Leave your stilletos at home.

Closed Door Restaurants

There are endless Closed Door (puerta cerrada) restaurants in Buenos Aires. They’re private, underground, multi-course meals out of peoples’ homes. They’re fantastic fine-dining experiences that cost $40-60 USD. Make your dinner reservations weeks in advance.

  1. Adentro  – This was by far the best overall experience. This was a group dinner of travelers and the hosts. We got to spend time on their roof, parilla patio (pictured above) and all had dinner together in their dining room. This felt most like a dinner party with old friends. The food was great and the company was better. This is my top recommendation.
  2. Ocho Once – The food at Ocho Once was Michelin star quality. However, they were ready to trade out my plates faster than I could eat and each dinner group was seated separately, restaurant style. The food was so good I was able to overlook the snobbiness and fast plates.
  3. Cocina Sunae – Their specialty is Thai food and I even saw a writeup about this location in Harpers Bazaar Argentina. What they did better than anyone else was presentation. Though it was nice to have spicy food and Thai flavors, I left dinner longing for hole-in-the-wall noodles in San Francisco. Skippable.

Restaurants

Here’s what I everyone told me and also what I learned. Don’t wing it on restaurants if you want a great meal and go for dinner around 10:00pm. There’s lots of mediocre stuff out there. I also learned I must not like steak because I couldn’t get into the cuts at Don Julio, Ming and a few other places. Go figure. The chorizo was spicier and more satisfying if you find yourself in the same boat as me. Here are some good less obvious restaurants for when you’re tired of fancy animal-slab restaurants:

  • Find a fried empanada. None of that baked stuff!
  • Artemsia (Palermo Hollywood) – delicious, comfortable, reliable vegetarian restaurant with rich meals that have more than salads and won’t leave you missing meat.
  • Burger Joint (Palermo Soho) – I always want a hamburger on my last day of travel. This place has good, greasy American-style burgers, french fries and a Justin-Beiber-Bashing Tip Jar. The food is legitimately good so you don’t have to feel like a sellout if you eat here.
  • Fukuron Noodle Bar (Palermo Hollywood)- This place was sadly closed they day I wanted to visit. But I heard the ramen is legit and the place has a good street-vibe.
  • Campo dei Fiori – My Chilean friend told me this place has the best pasta in Buenos Aires.  This place also wasn’t open when I tried to go there due to a long holiday weekend, so I don’t know. I did a foursquare search of the entire city for pasta and ended up at Piegari Ristorante in Recoleta. It’s very close to a few bars you must visit.

Cocktail Bars

I’m sure there are hundreds of lovely places to have drinks in Buenos Aires. I’m only going to recommend two, both are in Recoleta. The first is Floreria Atlantico, which, as you can tell, is also a flower shop. It smells as beautiful as it looks. We did a quick tour through the shop and basement bar but didn’t have the patience to wait for a seat. It’s worth going just for the sights and smell. There are flowers in the cocktails. Sweet.

We moved onto Milión just a few blocks away, a Mansion turned restaurant and bar. It’s run by a group of artists showcasing  several beautiful of the contemporary pieces by local professional artists. It’s worth coming here to lay on the marble steps and sip a cocktail while housey-disco wafts through the corridors.

Twist my arm, if you really want a third recommendation, Victoria Brown in Palermo has tasty prohibition style cocktails, good house music and a soft steam-punk aesthetic. But not in that Burning Man kind of way.

Shopping

I did half a day of shopping in San Telmo. I started at Plaza Dorrego and walked down Defensa aiming for Plop that carries cool, creative, urban, well-priced items. I got a long-sleeved black dress with an asymmetrical zipper across the neck and the body hand painted by a local artists and a hand-made lambswool cape. There are a few other good shops nearby. You might have better luck than I did in Palermo Soho or Plaza Serrano. Several blogs pointed me to Villa Crispo for leather goods. I went to almost every shop there and found most of the stores to be too expensive and mostly just selling jackets, don’t bother if you want a broad exploration.

 

 

Peace and Quiet

The California kid in me just wanted to have a quiet nap in a park. The Botanical Garden and the Japanese Garden both had the actual lawn areas roped off with plenty of benches for sitting. Oddly enough the day I went to the Japanese Garden happened to be Manga Day, so it was flooded with Argentines dressed like Japanese characters (above). But I imagine the garden otherwise is a peaceful quite place.

If you’re looking to stretch it out after the long flight, take a class with Agustina Villar at The Urban Lotus yoga studio in Palermo. Agustina lived and practiced in San Francisco for 7 years. At home in Buenos Aires, she teaches a beginner-moderate Forrest style class in the small studio, gives a lot of attention, and is a fluent English speaker. She’ll translate the Perrito Abajo (downward dog) but it helps if you speak Spanish depending on who else is in the class.

I don’t usually do spa days on vacation but I had a refreshing change of pace at the Home Spa in Palermo Hollywood. I had a deep tissue massage, a light salad for lunch, a bottle of crisp white Torrontes wine. It was the perfect way to cool down by the pool on a hot day.

House & Techno

This is the friendliest group of party people I’ve ever met. One appeal to techno-tourism is knowing you have friends and family everywhere. But people at these bars and clubs were exceptionally friendly and initiated conversations all night. Even the candy-poppin-late-night-clubbers were extremely polite and endearlingly offended when I didn’t say perdón or excuse myself while moving through the big crowds.

The picture above is during tINI’s set at Crobar which is just a big ‘ol club. There was never a line for the women’s bathroom, and the outside patio was lovely, and sometimes trains still pass by over the old train station. If I lived in here, I’d probably claim to never go to Crobar. Then some DJ worth seeing would come to town, I’d buy a ticket, whine about the big crowd then at 5am the music would get weird, people would go home, and I’d happily get my dance on.

Which brings me to the late night schedule. We napped until 2:30, got to the club around 3, the music got pretty good around 4 and there was space to dance around 5. It wasn’t hard to find the after-hours party at C’est Club in Palermo which was worth visiting for the sake of techno-tourism. If you’ve ever been to an afters before, anywhere in the world, it was exactly like that.

The Resident Advisor for Buenos Aires is not very good. A friend of mine said to visit the clubs’ Facebook pages and look for related and recommended events.

There’s a good an outdoor/indoor cocktail bar in Chinatown called Puerto Uno. The DJ was spinning some cozy housey tunes from a few years ago. Start but don’t end your night here. Look for the big black doorbell otherwise you’ll have trouble letting the doorman know you want to get inside.

I went also to a loungey dance bar Levitar a couple of times to hear some local DJs. This spot was closer to home and open later than Puerto Uno. It was like a mix of 222 Hyde and 111 Minna. It’s not quite a destination spot, but a good techno hangout in Palermo if you want to hear some music late without committing to a bold night out.

I’m told it’s also worth seeing who’s playing at Bahrein, Cocoliche, Pacha (yeah, I know).

Other little tips

  • Mexican or European style Spanish will get you most of the way there. The “double-L” makes a juh sound. In Mexico calle is pronounced cai-yay but in Argentina you’ll hear it as cai-jhay. The “Y” like Yo would be pronounced something like Jyho.
  • Streets are well marked and cab drivers generally know where to go. It helps to ask in Spanish. That being said, be safe and night and take a cab, especially if you’re alone. Buenos Aires is not known for being a safe city.
  • When sitting at a restaurant, keep your bag on your body instead of on the chair next to you.
  • Hipsters everywhere in the world are the same. There ya have it.
  • There’s wifi almost everywhere, just ask for the password. Or hold up your phone with a smile and say “Wifi?”
  • Locals don’t seem to mind, nay, they seemed to like people from the United States

Shoutout for Rosario

I imagine Rosario is a lovely place to live up but not really a city for vacationing.

If you do find yourself in Rosario, here are a few things I recommend:

Hookipa – If you can somehow get to the Yacht Club and hire a boat to take you across the river, you’ll find paradise. There’s a short patch of sand, bronze Argentines, and a treehouse serving beach tunes and Big Gulp sized caipirinhas. The water’s brown, but it’s not dirty. And this is a local’s spot, so play nice.

Los Jardines – a lovely waterfront dinner restaurant and bar on the water that is open late with nice lighting and comfortable seats. If you’ve been eating meat for days, have the salad with pumpkin and quinoa. They accommodate large groups well, too.

Complejo Davis – Come here for the nice sit by the river, skip the art museum. I didn’t meet one local who had ever been to this art museum, we went anyway. It was nearly empty. Save your time, they truly had to turn on the lights and elevator for us.

Oh and finally

Adios is an antiquated farewell. The locals say ciao.

Categories
Design

Protecting Yourself During User Research

Last week I ran a user research session that went sour and felt unsafe. I almost never recruit from Craigslist and now I remember why.

The Craigslist Creeper
My team and I sat by the elevator doors waiting for our participant sourced from Craigslist to show up. Let’s call him James. When James finally arrived we moved to a conference room to begin the session. Also in the room was my research wingman, a developer on the project. The rest of our team was in another room watching the session via Google Hangout.

James and I chatted for awhile about what he uses his three different cellphones for. One a free “Obama phone” the other he shares with his girlfriend and the third an Android. It didn’t really add up. We moved on. I showed him photos our team is considering using for an iPhone welcome screen. I laid out flashcards with different emotional words printed on them. I asked him to pickup the cards that described how he felt about the photos.

Out of nowhere, Craigslist James told my wingman I was sexy. I froze. Did he really just say that outloud? James nearly apologized by saying “I shouldn’t talk about you like you’re not in the room.” I collected myself and reminded him I was in the room. We continued the session with my Spidey Sense on alert. Looking back we should have ended the session right then.

James got weird said the photos reminded him of suicide, murder, rape, gloomy, death, etc. He also kept talking about being sleepy and I eventually figured out he was probably also high. James then locked eyes with my chest and low-hanging jewelry and said he liked my necklace. By then, everyone was independently racing to figure out how to end the session.

At that point a teammate from the observer room texted us to with a fake story about a fake meeting. Time for my Craigslsit Creeper to go home. While walking James out of the office he insisted several times I should call him if I needed anything at all. No thank you.

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Categories
Journalism

We better pay attention to Serial

People. Regular ol’ people, all around the world, actually, more than 5 million people, are actually interested in journalism.

Well, Serial to be specific.

No podcast has ever reached that many downloads from iTunes so fast according to Apple. It’s even harder to ignore the podcast considering the 17k Soundcloud listeners Soundcloud and 37k Reddit subscribers.

When newspapers, television, and radio’s old business model didn’t fit the new world, it was easy to blame the selfie generation. It seemed like all kids wanted was sugary-sweet linkbait without any leafy green news.

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Categories
Design

Birthday Cleanse: 20 days of better eating, sleeping, and gifts for a happier self

It’s not very hip to care about your birthday.

It’s even less cool to want presents.
But it’s my party and I’ll cry if I want to.

Instead of taking my year down in flames, I practiced twenty days of self love and self care leading up to tomorrow, my birthday. I bought myself meaningful gifts and focused on a better diet, sleep, exercise, and relationships during my one-woman party.

I experimented with my lifestyle by doing several intensely positive activities to help me see where my happiness comes from. Here’s to more of the good stuff next year!

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