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Design HCId Language

I’ll call you from Twilio

Today I join Twilio in San Francisco as their newest designer. Twilio makes powerful tools that empower people to build communication apps on voice and SMS. Joining Twilio’s outstanding team is humbling and massively exciting. I’m inspired to work with a group that helps people to realize great ideas, build a better society and of course, improve communication.

Improving how we share information has been a thread throughout my career. From my days in narrative as a news designer, to working on the chat app at RockMelt to disrupting the translation industry at myGengo to the core of my design thesis, I’ve been thinking about this space. I’ve nestled up with big questions to understand how humans share information and communicate. Plus, I just love developers. Twilio could not have been a more perfect next step.

I’ll be working closely with Andres Krogh, Rourke McNamara, Danielle Morrill and many more stellar Twilions blending my interaction design and marketing chops. There’s a lot to learn and a lot to teach. Please join me in celebrating this exciting new chapter on my path.

Where’s Nina?
This year took me through 12 cities in 4 continents. Between the time of someone asking “where are you?” and me being able to answer, I was somewhere new. So here’s how 2011 played out.

Combi StopI celebrated the commencement of the year Cape Town on a life-changing trip to Southern Africa with the perfect travel mate. I saw a dear childhood friend and did research to inform my graduate school thesis. In the flutter of a tweet, I earned my Master’s and started packing boxes to pick up nearly a decade of my life spent in beautiful Bloomington, Indiana.

En route to San Francisco, I worked in Tokyo with myGengo, like Twilio, in the 500 Startup powerhouse. I learned from their brilliant team and earned intense design empathy and mountains of personal growth. Call it Manifest Destiny if you will, but I started working my way West. I skipped through Detroit and Chicago and did projects for with SigFig, Milewise and Posterous while planting my feet in San Francisco.

Burning I spent a week under extreme conditions in the dessert that taught me important lessons about design and experience. It yanked everything human about me to the surface of my being and I truly went through a Rite of Passage.

I went to St. Louis to see old friends from my journalism world at the Society for News Design’s conference. I talked on a panel about careers as a 5 year reunion from SND’s first intern competition and got to thank so many mentors who raised me as a professional.

It’s taken me years of patience and an unreal amount of work to build the life I now have in San Francisco. I couldn’t have predicted most of what happened this year and I can’t say what the future holds. But 2011 is not over yet and I’m having the time of my life on this ride.

Nina Mehta is a designer and writer living in San Francisco, working at Twilio.

Photo courtesy Jeff Lawson.

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Design HCId

What designers can learn from Burning Man

Burning Man

Upon departure to a week of dancing, meditating, bike riding, art project exploring and big dreaming in Nevada’s Black Rock Desert, I wrote a cheeky little e-mail to my office.

Email to my colleagues about Burning Man

They all knew I was taking my first trip to the Playa, but still, I sent out this courtesy note. “Team, I’ll be out of the office next week without access to the internet,” I wrote. I gave myself the permission to divorce from communication mediated by technology. I spent the week having collocated interactions with people. I had human-to-human conversations that over flowed with emergent ideas and were loaded with implications from body language.

“I’ll be in Black Rock City, Nevada” I said, which for a week is actually Nevada’s 4th largest city and otherwise non-existent. For 7 days, 50,000 people gave gifts of music, food, teachings, photos and so much more.

I was given so much in Black Rock City. My bike pedal broke twice while on the Playa. The city is too big and the weather is too extreme to commute by foot. I found a bike-expert in our village of 170 people. He found a piece of wood and told me to search neighboring camps for a saw. I kid you not, he prototyped a peg-leg wooden bike pedal for me. And within and hour, my new friend, with his big heart, gave me the city back.

Burning Man

I’m “doing participatory, ethnographic research” I continued to my teammates. I immersed myself in an environment that was beyond foreign to me. I was living in a sci-fi novel. Yet, people repeatedly said, “wow, you’re really in your element here.” Socially, geographically, culturally, economically, I had a new lifestyle. As someone who studies people, their desires, their wants, the emotions, their motivations, there was so much to learn here. In my life of international travel, I have consistently found humans to be relatively the same all over the world, in the most beautiful way. Stripped down we share our qualities that make us human, our desires, our challenges, our drives. So here, at Burning Man, were people any different? What do we do when the societal rules change?

Other Worldly Take away money, take away time, take away digital devices, are we the same? Pretty much.

I cooked for my camp each night. I started cooking dinner when the sun was a few inches from the peaks of the mountains. The camp knew when the sun goes down, dinner is ready. There was no 15 minutes late, time was about light.

We had some friends who camped about a mile away. In the afternoon we asked if they wanted to hang out at night.

‘Sure. just come by later. I don’t know what we’ll be up to.’ So sure enough we suited up with headlamps and coats. It was like an after-dinner ritual. We tricked out our bikes with El-wire trimmed wheels and loops of glowsticks on our handlebars. There are no streetlamps in the dessert, so we, ourselves need to be illuminated. There are thousands of commuters and yet not many bike crashes. People take care. Culturally, it’s understood to keep yourself lit as a method of identity and expression but also as a way to be visible and safe.

Burning Man

So, we rode over to our friends’ camp and, after all that, they weren’t there. We kept riding, it was no big deal. It was like the 90s. There was no follow up game of sms ping-pong or trying form a tweet-up. We just kept riding. We found something new to do and you know what? It was so fine.

So I told my colleagues, I’m doing research on “urban development.” Before campers arrive and after they leave, Black Rock City it’s an empty desert. Everything there is intentional, something that is there is because someone has brought there, it’s designed. Nothing remains from last year except the dust.

How would people build a functioning city in a week? What does a new city look like? It has bike repair pros, spas and brunch spots and a census. I worked in the post office and our neighborhood bar. If we could build a city and roads and culture and economy, just for a week, what’s a better way to do it than the way it is where we live? And every year Burning Man must be different because every year, the people change.

Burning Man

“User experience,” is something I listed I was researching. I thought a lot about what I read in grad school by Plato, by Dewey, by McCarthy & Wright, by Russon and their philosophies of experience. Burning Man helped me meditate on the Sensual, Emotional, Compositional and Spatio-Temporal 4 threads of experience. These are the same threads that weave into our every day lives but are center but at Burning Man are imposed front and centered. We’re faced with manufactured, designed art projects juxtaposed against the backdrop of the sun as our clock and the desert as the canvas. We have only one objective measure of time, then sun, and half way through the daily cycle, the sinks behind the mountains and without our anchor, the night is infinite.

If you were so lucky to dance all night in the dark, cold desert, you might have heard Lee Burridge play a siren songs to beckon the sun. And with the last drags of our tired feet, we turn our backs to the DJ, gaze to the horizon and see the edges of light peak above the Earth and the next day begins. There is no alarm clock.

Burning Man

“and human-computer interaction design.” was the last point I said I’d be researching. There we are, 50,000 people, doing whatever we love to do most, for a week, with our friends, some new, divorced from communication technology. And yet, in this natural, beautiful place we  are still immersed in a space with impressive light design, massive sound systems and volts of power thumping through generators to power the art and music projects.

Burning Man I got to see how else humans and computers can interact with each other. That being, humans and humans, computers and computers and humans with computers. We do it all with dust in boots and sweat on our brow. We have a lot left to learn about what we as people want and need and how we’re going to get it, if we ever do.

But having dropped myself in some places that are beyond other-worldly, I’ve learned how delicate our fleshy, vulnerable, skin and bones and hearts are. If we’re going to design chairs and phones and streets and clocks and code whatever else it is that we design, let’s give our work voice and human touch. Someone, some person, will be using it.

The Financial Times wrote an articulate piece about the village in which I stayed at Burning Man, The Chillage. You may enjoy April Dembosky’s article Turn off your phones, techies, welcome to Burning Man.